If you’ve ever switched email providers, lost access to your old inbox, or just want to separate your gaming accounts from your work or personal mail, you’ve probably wondered how to change email on Honkai Star Rail. It’s a common request among players, especially those who created their HoYoverse account years back with an email they no longer check regularly. Messing up this process can lead to locked accounts, lost 5-star characters, or missing out on limited event rewards, so it’s critical to follow the right steps instead of guessing. I’ve helped half a dozen friends update their account emails over the past year, so I’m breaking down exactly what you need to do, what to avoid, and how to fix issues if they pop up.
How to Change Email on Honkai Star Rail: Step-by-Step Walkthrough
First off, you won’t find the email change option directly in the Honkai Star Rail in-game settings, which trips up a lot of players. All account management for HoYoverse games lives on their official account portal, so you’ll need to access that either through a mobile or desktop browser. If you’ve been searching for how to change email on Honkai Star Rail and worrying it would take hours, you’ll be surprised how fast the standard process is. Let’s walk through each step clearly:
- Log into your HoYoverse Account Center using your current Honkai Star Rail login details. If you have two-factor authentication turned on, you’ll need to enter the code sent to your existing email or linked phone number first.
- Navigate to the Account Security Settings tab on the left-hand menu. This is where all login, contact, and verification options are stored for all your linked HoYoverse games, including Genshin Impact and Zenless Zone Zero if you play those too.
- Find the “Email” field under the “Contact Information” section, and click the “Modify” button next to it. You’ll be asked to verify your identity again, usually via a code sent to your current registered email or linked phone number.
- Enter your new email address, then enter the verification code sent to that new inbox. Double check the spelling of your new email before submitting, as typos here can lock you out of your account immediately.
- Confirm the change, and log out of all active HoYoverse sessions to make sure the update syncs across all your devices. You’ll get a confirmation email at both your old and new addresses once the process is complete.
That whole process takes less than 5 minutes if you have access to both your current email and new email. I always recommend doing this on a private, secure internet connection to avoid any risk of your account details being intercepted during the change. You don’t need to contact support for a standard email change, as long as you can verify ownership of the existing account.
Common Mistakes to Avoid When Updating Your HSR Account Email
A lot of players run into issues because they skip small but critical steps when updating their contact info. Skipping verification steps is the top reason people who are learning how to change email on Honkai Star Rail run into avoidable account locks. The most common mistake I see is trying to change your email right before a big patch or limited banner drop. HoYoverse’s servers sometimes get overloaded during high-traffic periods, so verification codes can be delayed for hours, or the change might not go through properly.
Another big error is using a temporary or disposable email address for your new contact. Temporary emails get deleted automatically after a short period, so if you ever need to reset your password or verify your account later, you’ll have no way to access the required codes. Stick to a permanent, personal email that you check at least once a month.
You also don’t want to share your verification codes with anyone, even if they claim to be HoYoverse support. No legitimate support agent will ever ask you for the code sent to your email or phone, so sharing that code is a surefire way to get your account stolen. If someone reaches out to you offering help with the email change process, ignore them and only use the official HoYoverse portal.
What to Do If You Can’t Access Your Old Registered Email
Lots of players reach out for help because they created their HoYoverse account with an old school email, a work email they lost access to when they left their job, or an inbox that got hacked. If that’s your situation, you don’t have to abandon your account, but you will need to go through HoYoverse’s account recovery process to update your email. If you can’t access your old inbox, the process for how to change email on Honkai Star Rail takes a bit longer, but it’s still completely possible.
First, gather as much proof of account ownership as you can. This includes your original account creation date, the first 5-star character you pulled, your purchase receipts for any Genesis Crystals or Express Supply Passes you’ve bought, and any linked social media accounts or phone numbers attached to the account. The more proof you can provide, the faster your request will be approved.
You’ll need to submit a support ticket through the official HoYoverse help center, select the “Account Issue” category, and explain that you can’t access your old email and need to update your contact information. The review process usually takes 3 to 7 business days, and you’ll get a response to the new email you list on your support request. I’ve seen players get their accounts back even if they haven’t had access to their old email for over a year, so don’t give up if you have enough ownership proof.
Post-Email Change Tips to Keep Your Honkai Star Rail Account Secure
Once you’ve gone through the steps for how to change email on Honkai Star Rail, you’ll want to make sure your account stays protected going forward. First, turn on two-factor authentication for both your new email and your HoYoverse account if you haven’t already. This adds an extra layer of protection that makes it almost impossible for someone to hack into your account even if they get your password.
I also recommend linking a valid phone number to your account as a backup verification method. If you ever lose access to your new email down the line, you can use your phone number to verify your identity and make changes without going through the full support ticket process. Just make sure it’s a phone number you plan to keep long term, not a temporary burner number.
It’s also a good idea to save a copy of your account UID, HoYoverse username, and email change confirmation in a safe place, like a password manager. If you ever run into login issues later, having that information on hand will make resolving the problem much faster. I keep a note in my password manager with all my gaming account details, and it’s saved me hours of hassle multiple times.
Updating your account contact info doesn’t have to be a stressful process, as long as you follow the official steps and avoid common pitfalls. Now that you know how to change email on Honkai Star Rail, you can make sure you never miss important security alerts, event notifications, or reward codes from HoYoverse. Take 5 minutes today to double check that your account’s registered email is one you have access to, and update it if needed to protect all the time and resources you’ve put into your account. If you run into any snags during the process, you can always reach out to official support for help, but most players will be able to complete the change on their own with no issues.
