If you’ve switched to a new primary email, lost access to your old registered address, or just want to boost your Honkai Star Rail account security, you’ve probably started looking for how to change your email in honkai star rail. Many players put this task off because they’re worried they’ll mess up their account access or lose their progress, but the process is far simpler than most guides make it sound. I’ve walked through this process twice myself, once when my old work email got deactivated and once when I wanted to separate my gaming accounts from my personal mail, so I can walk you through every step without the confusing jargon other sites throw at you. You won’t have to contact support unless you run into very specific edge cases, and the whole process takes less than 10 minutes if you have all your info handy.
How to Change Your Email in Honkai Star Rail for All Platforms
The process works the same whether you play on PC, mobile, PlayStation, or a mix of devices, because all changes go through your central HoYoverse account, not the individual game client. You don’t need to boot up Honkai Star Rail at all to make the change if you don’t want to, though accessing the account center directly from the game saves you a step of logging in separately. The core steps are exactly the same across all access points:
- Log into your HoYoverse account and navigate to the Account Security Settings tab. If you’re in-game, you can find this by tapping your profile icon, then the “User Center” button on the right side of the screen.
- Look for the Email section under linked contact info, and click the “Modify” button next to your current registered email address.
- Enter the verification code sent to your current registered email to confirm you own the account. If you don’t have access to this email, you’ll need to go through the account recovery process instead, which we cover later.
- Input your new email address, then enter the verification code sent to that new address to confirm you have access to it.
- Save your changes, and log out of all active sessions if you want to make sure no old login credentials still work on other devices.
Double check that you typed your new email address correctly before you hit save, because a typo here will lock you out of your account until you go through support. I made this mistake the first time I tried to change my email, and I spent 3 days waiting for support to verify my ownership to fix the error, so save yourself the headache and double check every character.
Common Issues That Block Email Changes (And How to Fix Them)
Most players run into zero issues when changing their email, but there are a few common roadblocks that pop up for around 10% of users, based on what I’ve seen in HSR community groups. The good news is almost all of these issues are fixable without waiting weeks for support, as long as you have the right information on hand.
The most frequent issue is losing access to your old registered email, whether it got deleted, hacked, or you just forgot the password. In this case, you can’t complete the standard verification step, so you’ll need to submit an account recovery request through HoYoverse’s support portal. You’ll need to provide proof of account ownership to complete this request, including at least two purchase receipts for Genesis Crystals or Express Supply Passes, your account’s UID, server, first login date, and a list of your first three 5-star characters or light cones. Support usually responds to these requests within 3 working days if you provide all the required info upfront.
Another common problem is not receiving verification codes for either your old or new email. First, check your spam or junk folder, because HoYoverse’s automated emails often get filtered there by popular email providers. If you still don’t see it, wait at least 5 minutes before requesting a new code, because spamming the resend button will trigger a 15 minute temporary lock on verification requests for your account. If you still don’t get the code after 20 minutes, make sure you didn’t accidentally type the wrong email address, or that your email provider isn’t blocking incoming messages from HoYoverse domains.
You might also see an error that says your new email is already registered to another account. HoYoverse only lets one account be linked to each email address, so if your new email is already used for a Genshin Impact, Tears of Themis, or Zenless Zone Zero account, you’ll need to pick a different email, or unlink the address from that other account first before you can use it for your Honkai Star Rail account.
Best Practices to Secure Your Account After Changing Your Email
Changing your email is a great first step to keep your account secure, but there are a few extra steps you can take right after making the change to make sure your account stays protected from hacks or lost access. I do all of these every time I update my account info, and I’ve never had a security issue with any of my HoYoverse accounts.
First, make sure you have two-factor authentication (2FA) enabled for both your HoYoverse account and your new email address. 2FA blocks 99% of unauthorized login attempts, even if someone gets ahold of your password. You can link your 2FA to an authenticator app instead of your phone number for extra security, since phone number SIM swapping hacks are becoming more common.
Second, make sure your new email uses a unique, strong password that you don’t use for any other online accounts. If you reuse passwords across sites, a data breach on one unrelated site could give hackers access to your email, and by extension, your Honkai Star Rail account. A password manager makes this super easy, so you don’t have to remember dozens of different passwords yourself.
Third, go back to your account security settings and choose the option to log out of all active sessions after you confirm your email change works. This will kick anyone who might have been logged into your account on an old device, a friend’s phone, or a public PC out of the account, so only you have access with your new login info.
Finally, save a copy of your account UID, server, first purchase receipt, and first login date somewhere offline, like a notes app that’s not linked to your email, or a physical notebook. That way, if you ever lose access to your new email down the line, you have all the info you need to recover your account quickly.
When You Should Contact HoYoverse Support for Help
Most of the time, you can handle your email change entirely on your own without contacting support, but there are a few cases where you’ll need to reach out to their team to get help. The faster you provide all the required info when you contact them, the faster they can resolve your issue.
The first case is if you submitted an account recovery request to change your email without access to your old address, and your request got rejected. This usually happens if you didn’t provide enough proof of ownership, so you can submit a new request with extra details, like screenshots of your in-game profile, more purchase receipts, or the date you linked your account to a social media platform like Twitter or Facebook. Make sure all your proof of ownership documents are clear and unedited, because edited screenshots will get your request rejected automatically.
Second, if you completed the email change process successfully, but you can’t log into your account with your new email address. This is a rare error, but it usually happens if there’s a glitch in the HoYoverse account system. You can submit an in-game support ticket if you still have an active session open, or use the support portal on the official website if you’re locked out, and they’ll fix the issue usually within 24 hours.
Third, if you notice an unauthorized email change that you didn’t request, this is an emergency that requires immediate support contact. This means someone else has gained access to your account, so you’ll need to submit a hacked account report right away with all your ownership info to get the change reversed before the hacker steals your account or makes purchases on your linked payment method.
At the end of the day, updating your linked contact info doesn’t have to be a stressful, complicated process. Whether you’re switching to a new email address, cleaning up your online accounts, or just boosting your security, knowing how to change your email in honkai star rail lets you take control of your account safety without wasting hours troubleshooting. As long as you double check your info before saving, have your proof of ownership handy if you run into issues, and follow the basic security steps after making the change, you’ll be done with the whole process in less time than it takes to run a single Calyx run. If you do hit a snag, don’t panic – almost every issue can be fixed with a little patience and the right documentation.
