If you’ve been playing Honkai Star Rail on your phone or PC for months and finally picked up the PS5 port, you’re probably excited to jump back into your trailblazer journey on a bigger screen with smoother frame rates. But lots of players run into unexpected snags when they first try to figure out how to log into Honkai Star Rail on PS5, from account linking errors to region mismatches that lock them out of their saved progress. I ran into three different login issues when I first tested the PS5 version last month, so I put together this guide to help you skip the frustration and get into the game in less than five minutes. No technical know-how required, just a few simple checks before you launch the app.
Pre-Login Checks to Complete Before You Try to Log Into Honkai Star Rail on PS5
Before you even open the Honkai Star Rail app on your PS5, there are three quick checks you need to run to avoid 90% of common errors that pop up when you log into Honkai Star Rail on PS5. I skipped these the first time I tried to log in, and I spent 20 minutes troubleshooting a region mismatch that could have been fixed in 10 seconds.
- Confirm your HoYoverse account region matches your PSN account region: If your HoYoverse account is registered to the North America region, your PSN account also has to be set to North America. HoYoverse doesn’t allow cross-region account linking for HSR, so this is non-negotiable. You can check your HoYoverse account region in your account settings on the official HoYoverse website.
- Make sure your HSR game version is up to date: The PS5 will usually auto-update games, but if you have auto-updates turned off, you’ll need to manually check for updates before launching. Outdated versions often have broken login servers that won’t connect to HoYoverse’s systems.
- Have your HoYoverse account login details handy: If you usually use auto-login on your phone or PC, you might have forgotten your password. Reset it ahead of time if you need to, so you don’t get stuck on the login screen waiting for a password reset email.
Step-by-Step Login Process for New and Returning Players
When you first launch the Honkai Star Rail app on your PS5, you’ll be greeted with a welcome screen that gives you two options: log in with an existing account, or start a new account. Let’s break down both paths clearly. If you follow these steps exactly, you’ll be able to log into Honkai Star Rail on PS5 and access all your existing progress in under two minutes. If you’re a returning player with an existing HoYoverse account, you’ll select the “Log In with HoYoverse Account” option first. The screen will pop up with a QR code and a short alphanumeric code. You can scan the QR code with your phone’s camera, which will take you directly to the HoYoverse login page, or you can enter the code on the official HoYoverse account linking site from any device. Once you log in to your existing account and confirm the link, your PS5 will automatically sync your progress. If you’re a new player who has never played HSR before, you can select the “Create New Account” option instead. You’ll be prompted to enter an email address, set a password, and confirm your region. Make sure you pick the same region as your PSN account here, otherwise you’ll run into issues later if you ever want to switch to mobile or PC. Wait, what if you accidentally pick the wrong option? Don’t panic, you can log out of the account you selected from the in-game settings menu at any time, as long as you haven’t already started playing and tied progress to that new account. Just make sure you don’t spend any money on the wrong account before you fix the login, because you won’t be able to transfer purchases across different accounts.
Fixing the Most Common PS5 HSR Login Errors
Even if you did all the pre-checks, you might still run into a login error every once in a while, especially right after a new game update when servers are busier. I’ve compiled the three most common errors I’ve personally run into, and the quick fixes that worked for me. Even if you run into one of these errors, you can usually resolve it in a few minutes and still log into Honkai Star Rail on PS5 without losing any of your saved data. First, the “Region Mismatch” error. If you see this pop up, it means either your HoYoverse account and PSN account regions don’t line up, or you picked the wrong region when creating a new account. Double check both account regions first, and if they match, try restarting your PS5 and router to reset your internet connection. Sometimes regional routing errors cause this pop up even when your accounts are correctly set up. Second, the “Failed to Connect to Server” error. This almost always happens when your internet connection is unstable, or HoYoverse’s servers are down for maintenance. First, check if other online games work on your PS5 to rule out your own internet. If other games work, check official HoYoverse social channels to see if there’s ongoing server maintenance. Most maintenance windows last around two hours, so you’ll just need to wait until it’s over to log in. Third, the “Account Already Linked” error. This happens if you already linked your HoYoverse account to a different PSN account in the past. HoYoverse only allows one HoYoverse account to be linked to one PSN account, and vice versa. You can’t unlink them right now, so you’ll either need to use the original PSN account you linked, or create a new HoYoverse account to play on your current PSN. Most of these errors take less than five minutes to fix, so don’t assume you’ve lost access to your account permanently if you see a pop up. Work through these fixes one by one, and you’ll usually be back in the game quickly.
What to Do After You Successfully Log In
Once you log into Honkai Star Rail on PS5 for the first time, you’ll notice a huge upgrade in graphics and load times compared to mobile or lower-end PC setups. There are a few quick steps you should take after your first login to make sure your PS5 play experience is as smooth as possible, and that all your progress is saved correctly across devices. First, take two minutes to confirm all your progress is synced properly. Check that your trailblazer level, all your characters, and any purchases you’ve made are showing up correctly. I’ve heard of rare cases where partial syncs happen right after a big update, so if something is missing, log out and log back in again first, then contact HoYoverse support if the issue persists. Next, adjust your in-game settings to match your PS5 setup. If you have a 4K 120Hz TV, turn on the high frame rate mode in the graphics settings for smoother combat. You can also adjust controller sensitivity and audio settings to match what you use on other platforms if you’re used to a specific setup. If you plan to switch between PS5 and other platforms regularly, make sure you always close the game on one device before opening it on another. If you leave the game running on your phone while you try to play on PS5, you might get kicked out of the session, or you could run into save sync errors that overwrite recent progress. One fun extra: if you have PS Plus Premium, you can even stream HSR to other devices like your laptop or phone through the PS Remote Play feature, so you don’t have to switch between the HoYoverse mobile app and PS5 app if you don’t want to. It’s a nice bonus if you want to keep playing while you’re away from your TV.
Logging into the PS5 version of Honkai Star Rail doesn’t have to be a complicated process, as long as you take the time to run through the pre-checks and follow the step-by-step process. If you do run into errors, the fixes are almost always simple and fast to implement, so you won’t have to wait long to get back to exploring new planets and pulling for your favorite characters. Next time you’re getting ready to log into Honkai Star Rail on PS5, refer back to this guide to skip the frustration and jump straight into the action.
