If you’ve ever fumbled through Honkai Star Rail menus on your PS5 trying to let a friend log into their account to claim daily rewards, or wanted to switch to your alt account for event pulls, you know the sign out option isn’t as obvious as it is on mobile or PC. A lot of players accidentally close the entire game first, or worse, risk losing unsaved progress when they can’t find the right setting. We’ve put together this no-fluff guide to walk you through exactly how to log out of Honkai Star Rail PS5, plus fixes for the most common glitches you might run into along the way.
How to Log Out of Honkai Star Rail PS5: Step-by-Step Walkthrough
First, we’ll cover the standard, official sign out process that works 99% of the time when you don’t have any glitches or active in-game tasks blocking you. Hoyoverse hides the log out option a few layers deep to prevent accidental sign outs, which makes sense if you’ve ever pressed the wrong button mid-combat while navigating menus fast.
Before you start, make sure all your active progress is saved. You can trigger a manual save by opening the menu and waiting 10 seconds for the little save icon in the top right corner to disappear, or fast travel to any anchored space anchor to force a sync. Once you’re ready, follow these steps:
1. Press the Options button on your PS5 controller to open the in-game main menu. This works no matter where you are in the game, as long as you’re not in a cutscene or active combat. 2. Navigate to the Settings tab, which is the little gear icon on the far right of the menu bar. 3. Scroll down to the Account section, which is listed under the Gameplay and Audio tabs. 4. Select User Center from the Account menu, then look for the Log Out button at the bottom of the User Center page. 5. Confirm your choice when the pop-up appears warning you that you’ll be returned to the title screen. The game will take 5 to 10 seconds to sync your latest progress to Hoyoverse’s servers before signing you out completely.
I’ve had players ask me why the sign out option isn’t on the title screen, and the simple answer is that Hoyoverse designed it that way to prevent players from accidentally signing out when they’re trying to load a save. It’s a minor inconvenience, but it’s way better than losing progress from a misclick.
Common Issues You Might Face When Signing Out of HSR on PS5
Even if you follow the steps perfectly, you might run into a few common issues that stop you from signing out. Most of these are intentional design choices to protect your save data, not actual bugs, but they can be confusing if you don’t know what’s causing them.
The most frequent issue people report is the log out button being greyed out and unclickable. This almost always happens when you have an active task that can’t be paused mid-progress, like a Simulated Universe run, a Forgotten Hall battle, or an ongoing story cutscene. The game disables sign out during these activities to prevent you from losing your run progress or corrupting your save file.
Other common issues include the game crashing mid-sign out, or getting an error message that says “server connection failed” when you try to sign out. These are almost always tied to internet connectivity issues, either on your end or with Hoyoverse’s game servers. If you run into any of these problems, try these quick fixes first:
- Close and restart the game if the log out button is unresponsive, then wait 30 seconds after loading the title screen before navigating to settings to let the game fully sync with servers
- Check your PS5 internet connection and confirm Hoyoverse servers are online before attempting to sign out to avoid corrupted save data
- Finish any active combat, story cutscene, or limited-time event task first, as these block the sign out function to prevent progress loss
Never force close the game mid-sign out, even if it looks like it’s frozen. Forcing the game to close during the sync process can corrupt your account data, and you might lose days or weeks of progress if you don’t have a recent cloud save. If it’s been more than 2 minutes and the screen is still frozen, you can hold the PS button on your controller to open the quick menu and check if the game is listed as “not responding” before you close it.
Tips to Switch Between Multiple HSR Accounts on PS5 Safely
A lot of players have alt accounts for rolling on limited banners without risking their main account’s saved stellar jades, or share their PS5 with family members who also play HSR. Switching between accounts is simple once you know how, but there are a few rules you need to follow to avoid getting your accounts banned or losing progress.
Always make sure you’re on the correct PSN profile before launching HSR if you have multiple accounts. The first time you log into HSR on a PSN profile, the game automatically links that PSN account to your Hoyoverse account permanently. You can unlink it later through the Hoyoverse website, but it’s a huge hassle that requires submitting a support ticket and waiting up to 72 hours for a response.
If you want to use multiple HSR accounts on the same PS5, the easiest way is to create separate PSN profiles for each Hoyoverse account. That way, you just switch to the right PSN profile before launching the game, and you don’t have to sign out of the in-game account every single time. It saves a ton of time if you switch accounts often.
You should also never share your account login details with anyone else, even close friends. Sharing accounts violates Hoyoverse’s terms of service, and they can ban your account permanently if they detect you’re sharing it with someone in a different region or logging in from multiple IP addresses at the same time. If your friend wants to play on your PS5, have them log into their own PSN profile and their own HSR account instead of using yours.
What to Do If You Accidentally Logged Out of the Wrong HSR Account
It happens to the best of us: you meant to sign out of your alt account, but you accidentally signed out of your main account before it could sync your latest pull progress, or you logged into the wrong account and overwrote the local save file. Don’t panic, because there are a few steps you can take to recover your progress in most cases.
Immediately disconnect your PS5 from the internet first if you realize you logged out of the wrong account before it finished syncing. If the game can’t connect to the server, it won’t overwrite your cloud save with the local data from the wrong account. You can disconnect the internet by turning off your Wi-Fi router, or unplugging the Ethernet cable from your PS5 if you use a wired connection.
Once you’re offline, restart the game, and it will load the local save file that’s stored on your PS5. You can then reconnect to the internet, sign back into the correct account, and manually sync your progress to the cloud. If you already let the game sync the wrong account’s data to the cloud, you’ll need to contact Hoyoverse support to recover your old save.
When you contact support, make sure you have your account UID, any purchase receipts for in-game items, the email linked to your account, and the approximate date you created the account ready. The more verification details you can provide, the faster they’ll be able to restore your account. Turn on auto-sync in the game’s account settings to avoid this issue entirely, because it will sync your progress every 5 minutes while you’re playing, so you’ll never lose more than a few minutes of progress even if you sign out by mistake.
Once you get the hang of where the sign out option is hidden, figuring out how to log out of Honkai Star Rail PS5 only takes a few seconds, and you won’t have to waste time closing and restarting the game every time you want to switch accounts. Just remember to always save your progress first, avoid signing out mid-activity, and use separate PSN profiles for multiple accounts to avoid most common issues. If you do run into a glitch that won’t let you sign out, the quick fixes we covered will work for almost every case, so you can get back to pulling for your favorite 5-star characters in no time.
