If you’ve ever lost access to the email you used to sign up for Honkai Star Rail, or just want to switch to a more frequently used address to avoid missing event notifications and security alerts, you’re not alone. Most players don’t think about updating their account contact details until they run into a problem like a forgotten password or a verification code that never arrives. Learning how to change email in Honkai Star Rail is a quick, low-effort task that can save you hours of headache later if you ever need to recover your account. I’ve walked through this process three times myself after switching personal emails, and I’ve noted all the common pitfalls to avoid so you don’t get locked out of your account mid-process. I’ve also had friends lose years of progress on their HSR accounts because they signed up with a temporary work email that got deactivated when they switched jobs, and they had to spend weeks going back and forth with support to recover their accounts. That’s why I always recommend updating your registered email as soon as you switch primary addresses, instead of waiting for a crisis to hit.
What You Need Before You Start Updating Your HSR Email
Before you jump into the process, there are a few key things you need to have on hand to make the change go smoothly. Skipping these pre-checks is the number one reason players run into errors or get locked out of their accounts temporarily, so take two minutes to confirm you have everything ready first. A lot of players make the mistake of opening the in-game settings first looking for the email change option, and waste 10 minutes scrolling through menus that don’t exist.
You cannot complete an email change through the Honkai Star Rail in-game settings alone, because all HoYoverse account details are managed centrally on their official site. You will also need active access to your current registered email, to receive the verification code required to approve the change. If you don’t have access to that old email, the standard change process won’t work for you. If you don’t have access to your old registered email, stop here and submit an account recovery request first, trying to force the change without verifying the old address will just lock your account temporarily. You also want to make sure you’re on a secure, private internet connection when you make the change, avoid using public Wi-Fi for any account security tasks to lower the risk of your details being intercepted.
Step-by-Step Process to Change Email in Honkai Star Rail
This process works for all HoYoverse games linked to the same account, so if you also play Genshin Impact or Zenless Zone Zero, this email change will apply to those accounts too. That’s a nice bonus, because you won’t have to repeat the process for each individual game you play from the studio. I usually recommend doing this process on a desktop browser if you have one available, because mobile browser pages can sometimes cut off the verification code input fields if you have your screen zoomed in. If you only have a mobile device, make sure you’re using the full desktop version of the HoYoverse site to avoid formatting issues.
- Log into your official HoYoverse account on the company’s website using your current account credentials. You can use a desktop or mobile browser for this, but desktop tends to have fewer loading glitches for account settings.
- Navigate to the Account Security Settings tab, which you can find by clicking your profile icon in the top right corner of the page.
- Find the email section and click the “Modify” button next to your current registered email address.
- Enter the verification code sent to your current registered email, then input your new email address and the verification code sent to that new address.
- Confirm the change and save your settings. You will get a confirmation email at both your old and new addresses once the change is complete.
Most changes go through instantly, but in some rare cases, HoYoverse may put a 24-hour hold on the change to prevent unauthorized account takeovers. That’s normal, so don’t panic if you don’t see the update right away. Do not log out of your HoYoverse account or the Honkai Star Rail game for at least 30 minutes after submitting the change, as that can interrupt the processing and force you to restart the process. Once the change is confirmed, you can go back into Honkai Star Rail and check your account info to make sure the new email is showing up correctly, though it can take up to an hour for the change to sync across all game clients.
Common Issues You Might Face When Changing Your HSR Email
Even if you follow all the steps perfectly, you might run into a few common hiccups that slow down the process. I’ve encountered most of these myself or helped friends fix them, so I know exactly what to do to get past them quickly without making the problem worse. The first and most common issue is the verification code not arriving to your old or new email. First, check your spam or junk folder, because HoYoverse automated messages often get filtered out by strict email providers. If you still don’t see it, wait 5 full minutes before hitting resend, spamming the resend button will just trigger a 15-minute cooldown on verification codes.
Another common issue is an error message saying your new email is already in use. That means the email you’re trying to switch to is already linked to another HoYoverse account, and you can’t use the same email for two separate accounts. You’ll either need to pick a different email, or go into that other account and change its registered email first to free up the address. If you get a message saying your account is flagged for suspicious activity, contact HoYoverse support directly instead of trying to submit the change multiple times, repeated failed attempts can lead to a temporary account ban.
Another mistake I’ve seen players make all the time is typing the new email address wrong during the verification step. Double and triple check the spelling before you hit submit, because if you enter a typo, you’ll end up linking your account to an email you don’t have access to, and you’ll have to go through account recovery to fix it. If you do make that mistake, don’t panic, reach out to support right away with proof of account ownership, like purchase receipts for in-game purchases, and they can usually reverse the change within a few business days.
Best Practices to Keep Your HSR Account Secure After Changing Your Email
Once your email change is confirmed, there are a few extra steps you can take to make sure your account stays safe long term, and that you never run into access issues down the line. First, if you haven’t already enabled two-factor authentication on your account, now is the perfect time to set it up. 2FA adds an extra layer of security that makes it almost impossible for someone to hack into your account even if they get ahold of your password. You can link it to your phone number or an authenticator app for extra protection.
It’s also a good idea to save a record of your new registered email somewhere safe, not just in your phone notes, in case you lose your device or it gets damaged. I keep a physical note of all my game account emails in a secure folder at home, so I don’t have to scramble to remember them if my phone breaks. If you buy in-game currency or bundles regularly, make sure you update your email on any linked payment methods, so you get purchase receipts sent to the right address. Those receipts are the easiest way to prove account ownership if you ever need to contact support for recovery.
Never share your verification codes from your new email with anyone, even if they claim to be HoYoverse support, official staff will never ask for these codes. Scammers often target HSR players with high-value accounts, pretending to be support to get access to their verification details and steal their accounts. If you share your device with other people who play HoYoverse games, make sure you log out of the official account site after you make the change, so no one else can modify your account settings without your permission. It’s also a good idea to update your account recovery questions after you change your email, to make sure all your security details are up to date.
Changing your email linked to your Honkai Star Rail account doesn’t have to be a stressful process, as long as you follow the steps and watch out for common red flags. Taking 10 minutes to go through how to change email in Honkai Star Rail now will save you a ton of stress if you ever lose access to your old address, forget your password, or need to verify your account for security purposes. Just make sure you have access to both your old and new emails before you start, and don’t rush through the verification steps to avoid mistakes. If you run into any issues you can’t fix on your own, reaching out to official HoYoverse support is always the safest next step.
