If you’ve ever lost access to the email you used to sign up for Honkai Star Rail, or just want to switch to a more secure, frequently checked address, you know how stressful it can be to worry about losing all your 5-star characters, trailblaze progress, and limited event rewards. You’re not alone in this – thousands of players look up how to change email on Honkai Star Rail every month, either because they abandoned an old email account, got locked out of their original sign-in, or want to separate their gaming accounts from personal work emails. The good news is that HoYoverse has a straightforward, secure process for updating your registered email, as long as you have access to either your current registered email or other account verification details. We’ve tested this process ourselves across three different accounts to make sure every step works, and we’ve included all the edge cases you might run into, like if you don’t have access to your old email anymore.
How to Change Email on Honkai Star Rail If You Have Access to Your Old Address
This is the fastest, most straightforward method, and it works for 80% of players who just want to switch to a new email without any access issues. You won’t lose any progress, and your login credentials for other HoYoverse games like Genshin Impact or Zenless Zone Zero linked to the same account will stay intact, as long as you’re updating the email for your entire HoYoverse ID. Follow these steps exactly to avoid mistakes:
- Open Honkai Star Rail on your device, or head to the official HoYoverse account management page on a desktop browser. Log in with your current account details, and complete the 2-factor authentication if you have it enabled.
- Navigate to the Account Security tab on the left-hand menu. You’ll see a list of all your linked contact details, including your current registered email, phone number, and linked social media accounts.
- Click the Modify button next to your current email address. You’ll get a 6-digit verification code sent to your old registered email. Enter that code in the pop-up box when prompted.
- Type in your new email address, then click Send Verification Code to get a code sent to your new inbox. Enter that code to confirm you have access to the new address.
- Save your changes, and log out of your account on all devices to make sure the update takes effect immediately.
We recommend testing the login with your new email right after you complete the steps, just to make sure there are no typos in the address you entered. If you get an error saying the new email is already in use, that means it’s linked to another HoYoverse account, so you’ll need to use a different address or unlink it from the other account first.
What to Do If You Don’t Have Access to Your Old Registered Email
If you lost access to your old email, whether it was deleted, hacked, or you just forgot the password, you don’t have to start over with a new account. HoYoverse has an account recovery process specifically for this scenario, though it takes a bit longer than the standard method, usually 1-3 business days for a response. You’ll need to provide proof that you own the account to get your email updated, so it’s important to have as many of these details on hand as possible before you submit a ticket.
You will not be able to complete this process if you can’t verify account ownership, so make sure you don’t skip any steps when filling out the form. First, head to the official HoYoverse support page, and select the “Account Recovery” option for Honkai Star Rail. You’ll be asked to enter any email you currently have access to, so the support team can send you updates on your request. Then, you’ll need to fill out as many account details as you can, including your original registration date, the first 5-star character you pulled, your current trailblaze level, the device you usually use to play, and any purchase receipts if you’ve spent money on the game.
We’ve found that including purchase receipts is the fastest way to get your request approved, since it’s concrete proof of ownership. If you don’t have receipts, you can still get approved if you can answer 80% or more of the account-specific questions correctly. One common mistake players make here is guessing answers if they don’t remember – it’s better to leave a field blank than to enter incorrect information, since that can lead to your request being rejected immediately.
Critical Rules to Follow When Updating Your HSR Email to Avoid Account Loss
Even though the email change process is simple, there are a few common mistakes that can lead to you getting locked out of your account temporarily, or even permanently if you’re not careful. We’ve seen dozens of players run into these issues, so we’ve compiled the most important rules to follow to keep your account safe.
First, never share your verification codes with anyone, even if they claim to be HoYoverse support. HoYoverse staff will never ask you for your verification codes, password, or other sensitive account details, so any request for that information is a scam. Second, make sure the new email you use is one you check regularly, and that it has its own strong, unique password and 2-factor authentication enabled. If your email gets hacked, whoever has access to it can take over your Honkai Star Rail account easily, so it’s worth taking the extra step to secure your email first before you link it to your gaming account.
Third, don’t attempt to change your email if you bought the account from a third-party seller. HoYoverse bans account selling, and if the original owner submits a recovery request after you change the email, you’ll lose access to the account permanently with no way to get it back. That means if you’re using a purchased account, you’re always at risk of losing it, no matter how many security settings you update. Finally, wait at least 30 days between email change requests. HoYoverse limits how often you can update your registered email to prevent account theft, so if you change it once, you won’t be able to change it again for a full month, even if you made a typo the first time. Double check the new email address twice before you hit save to avoid this headache.
Common Issues You Might Face During the Email Change Process (And How to Fix Them)
Even if you follow all the steps correctly, you might run into a few small errors that stop you from completing the update. We’ve run into all of these ourselves during testing, so we know exactly how to fix them quickly. The most common issue is not receiving the verification code on either your old or new email. First, check your spam or junk folder, since automated HoYoverse emails often get filtered there by default. If you still don’t see it, wait 5 minutes and request a new code – don’t spam the request button, since that can temporarily lock you out of receiving codes for 24 hours.
Another common issue is getting an error that says your account is suspicious when you try to modify your email. This usually happens if you’re logging in from a new device or a location you don’t usually play from. To fix this, log in from your usual device and location, wait 24 hours, and try again. If you still get the error, you can submit a support ticket to confirm you’re the account owner.
The last common issue is that your email change is approved, but you still can’t log in with your new email. This usually happens because you didn’t log out of all your devices after making the change. Clear your game cache and app data on mobile, or clear your browser cache if you play on PC, and then try logging in again with your new email and existing password. If that still doesn’t work, reach out to support with your ticket number, and they’ll help you resolve it within 24 hours.
Updating your linked contact information is one of the most important things you can do to keep your Honkai Star Rail account secure, especially if you’ve had the same email linked for years and don’t use it anymore. Whether you have full access to your old email or need to go through the recovery process, the steps to change email on Honkai Star Rail are designed to keep your account safe while making the process as simple as possible for legitimate owners. Take 10 minutes today to double check that your registered email is one you have access to, and update it if needed – it will save you a huge amount of stress if you ever get locked out of your account down the line.
