If you share your PS5 with family or friends, or run multiple Honkai Star Rail accounts across different servers, you’ve probably fumbled through menus trying to find the log out option at least once. A lot of players get stuck here because the PS5 port of HSR moves the log out button to a less obvious spot than the mobile or PC versions, so it’s easy to miss if you don’t know where to look. This guide breaks down exactly how to log out of Honkai Star Rail on PS5, plus fixes for common issues you might run into during the process, and tips to keep your progress safe every time you switch accounts.
How to Log Out of Honkai Star Rail on PS5: Step-by-Step Walkthrough
First, a quick pre-check before you start the log out process: make sure you’re not in the middle of active combat, a story cutscene, or a co-op session. The log out button will be greyed out if you’re in the middle of an activity that can’t be paused, and forcing the game closed to log out can cause you to lose unsaved progress. Once you’re back on the Astral Express or a safe open-world spot, you can follow these steps.
1. Press the Options button on your DualSense controller to pull up the in-game main menu. This is the same button you use to open inventory, check quests, or adjust graphics settings during regular play.
2. Navigate all the way to the right end of the top menu bar until you find the Settings gear icon. Select it with the X button to open the settings menu.
3. Scroll down the left-hand settings menu until you see the “User Center” option, then select it. This is the page where you can view your account level, linked payment methods, and HoYoverse account details.
4. At the very bottom of the User Center page, you’ll see a red Log Out button. Select it, and you’ll get a pop-up warning that all unsaved progress will be erased if you proceed. Confirm your choice, and you’ll be taken back to the HSR login screen in 2-3 seconds.
That’s the whole process, it takes less than 10 seconds once you know where the button is. A lot of players miss it because they expect the log out option to be on the main menu directly, instead of buried in the settings under User Center. I know I spent 10 minutes scrolling through every menu tab the first time I tried to switch accounts on my PS5, so you’re not alone if you missed it too.
Common Issues When Logging Out of HSR on PS5 (And How to Fix Them)
Even if you follow the steps above, you might run into a few snags that stop you from logging out properly. These are all common bugs or intended design choices, and they’re easy to fix once you know what’s causing them.
The most common issue is a greyed out log out button. If the button isn’t clickable, it almost always means you’re still in an activity that the game doesn’t let you leave mid-progress. That can be an ongoing Forgotten Hall run, a co-op mission with other players, or even a story quest that hasn’t hit a save checkpoint yet. The fix is simple: finish your current run, return to the Astral Express, and wait 10 seconds for the game to auto-save. The log out button will be active once you’re in a safe zone.
Another common problem is logging out, but immediately being logged back into the same account when you reopen the game. This happens because your HSR account is linked directly to your PS5 system user profile. If you don’t switch your PS5 profile before opening the game again, it will automatically log into the linked HSR account by design. You don’t need to unlink your account to fix this, just switch to a different PS5 user profile that’s linked to your other HSR account before launching the game.
You might also get a “network error” pop-up when you try to log out, even if your internet is working fine. This is a minor bug that pops up after small game patches, when the client can’t sync your latest progress to the server right away. The easiest fix is to close the game completely: press the PS button on your controller, highlight the HSR icon, press Options, then select “Close Game”. Wait 30 seconds, reopen the game, and try logging out again. It will work the second time 9 times out of 10.
Never turn off your PS5 while the log out process is running, even if it looks like it’s frozen. Interrupting the log out sync can corrupt your save data, and in rare cases, even get your account temporarily flagged for suspicious activity. If it’s been more than 10 seconds and the log out screen is still frozen, close the game using the PS menu instead of turning off the console entirely.
Tips for Switching Between Multiple HSR Accounts on PS5
A lot of HSR players run multiple accounts: one main account where they pull for limited 5-star characters, and one or more alt accounts to farm for free pulls, or play on different servers with friends. Switching accounts on PS5 is a lot easier than you think, as long as you set things up correctly the first time.
The best trick for easy account switching is to link each of your HSR accounts to a separate PS5 user profile. You can create up to 16 user profiles on a single PS5, so you don’t have to worry about running out of space if you have multiple accounts across NA, EU, and Asia servers. When you want to switch accounts, just log out of HSR first, switch to the corresponding PS5 user profile, then launch HSR again. It will automatically log into the linked account, no need to enter your password every time.
You don’t need to unlink your HSR account from your PS5 profile every time you switch accounts, which is a common misconception a lot of new players have. Unlinking and relinking accounts every time you switch puts you at risk of running into HoYoverse’s account security flags, and it takes way longer than just using separate profiles. The only time you need to unlink an account is if you want to sell it, or link a different HSR account to the same PS5 profile.
If you’re going to run multiple accounts on the same PS5, there are a few simple rules you should follow to keep your accounts safe and avoid mix-ups:
- Enable two-factor authentication on every HoYoverse account you link to your PS5 to prevent unauthorized access, even if someone else gains access to your console.
- Label your PS5 user profiles clearly with the HSR server or account nickname so you don’t log into the wrong one by accident and waste your daily pulls on an alt account.
- Avoid sharing your PS5 primary account login with people you don’t trust, as they can access all linked HSR accounts on the device without needing your HoYoverse password.
I use this system for my main NA account and my EU alt account that I play with my international friends, and it’s never failed me. I can switch between accounts in less than 20 seconds, no passwords or unlinking required.
What to Do Before You Log Out of HSR on PS5
Logging out is a simple process, but there are a few small things you can do before you hit that log out button to avoid losing progress or missing out on limited rewards. These only take a few seconds, but they save you a lot of headache later.
First, claim all your daily rewards before you log out. That includes your daily check-in reward from the event page, your daily training points rewards, and any mail rewards you might have gotten from event completions or maintenance compensation. If you log out before claiming these, and the daily reset hits while you’re logged out, you might lose access to those rewards entirely, especially limited-time event rewards that expire at reset.
Second, make sure you’ve completed any ongoing limited-time event tasks that are set to expire before you plan to log back in. For example, if you’re running a time-limited event that ends in 2 hours, and you don’t plan to log back in for 6 hours, finish those tasks before you log out, because you won’t be able to access them once the event ends.
Third, if you’re in a co-op session, make sure you leave the session properly before you log out. If you leave mid-co-op run by logging out, you might get a temporary 10-30 minute co-op ban, and you’ll get a penalty that lowers your chance of being matched with other players for a few hours. It only takes a few seconds to open the co-op menu and select “Leave Session”, so it’s worth doing.
Always make sure your game is updated to the latest version before you log out, especially if you haven’t played for a few days. Outdated game clients often have sync bugs that can cause your latest progress to not save properly when you log out, and you might lose hours of progress if you don’t install the latest patch first. The PS5 will usually auto-update HSR if you have auto-updates turned on, but it’s worth checking for updates manually if you haven’t played in a while.
At the end of the day, learning how to log out of Honkai Star Rail on PS5 is far simpler than it seems when you’re first scrolling through menus looking for the button. Follow the step-by-step walkthrough we outlined, take the small pre-log out checks to keep your progress safe, and use separate PS5 profiles for multiple accounts to make switching fast and hassle-free. I’ve used these steps for months to switch between my accounts without any issues, so you can trust that they work even when the game has minor post-patch bugs. Next time you need to switch accounts or hand the controller off to a friend, you won’t have to fumble through menus for 10 minutes like I did my first time.
