Maybe you’ve finished all the current story quests and want a fresh start with new character pulls, or you’re switching to PC exclusively and don’t want your old PS5 profile floating around. Whatever your reason, learning how to delete honkai star rail account on ps5 is simpler than you think, but there are a handful of easy-to-miss pitfalls that can cost you years of progress on other platforms if you’re not careful. I’ve helped dozens of friends and community members walk through this process, and most of the mistakes people make are totally avoidable with a little pre-planning. This guide will walk you through every step, plus what to watch out for before you hit confirm.
Pre-deletion checks you need to run before removing your HSR PS5 account
Before you even open the in-game settings menu, take 10 minutes to run through these quick checks to make sure you don’t regret your choice later. The biggest mistake most people make is jumping straight to deletion without thinking through how it will impact their access across other devices. That means if you have cross-save linked accounts on mobile or PC, deleting your main HoYoverse account will wipe progress on all of those platforms too, not just your PS5. If you only want to remove PS5 access, unlinking your PSN account from your HoYoverse profile is a far better option than full deletion.
You also want to make sure you don’t leave any valuable items behind. Unredeemed Stellar Jade, paid Oneiric Shards, and limited event currency all disappear permanently once your account is deleted, and HoYoverse does not offer refunds for any unused paid purchases. If you’re on the fence about deletion, you can always log out of your account on PS5 instead, so you can come back to your progress later if you change your mind. Here’s a full list of checks to run first:
- Confirm if you want to delete only the PS5 linked profile or your entire global Honkai Star Rail account
- Spend all remaining Stellar Jade, Oneiric Shards, and limited-time event currency, as no refunds are offered for unused in-game purchases
- Double-check if your PSN account is linked to other HoYoverse games like Genshin Impact, as deleting your HoYoverse account will remove access to all of them
- Download any screenshots or gameplay clips you want to keep from your PS5 storage before starting the deletion process
HoYoverse account unlinking is also a good middle ground if you just want to start a new HSR save on PS5 without losing your old progress. You can do this through the official HoYoverse account website, and it only takes a few minutes, no deletion required.
Step-by-step: How to delete Honkai Star Rail account on PS5
Once you’ve run all your pre-checks and are 100% sure you want to go through with deletion, the process itself only takes about 5 minutes. You don’t need to contact support or go through any external websites, everything can be done directly from the game on your PS5.
First, boot up Honkai Star Rail on your PS5 and log into the account you want to delete. Open the in-game settings menu by tapping the gear icon in the top right corner of the main screen. Scroll over to the “Other” tab on the far right of the settings menu, then select “User Center” from the list of options. From there, you’ll see an “Account Management” section, with a “Delete Account” button near the bottom of the page.
When you tap that button, you’ll get a series of warning pop-ups explaining the consequences of deletion, including that all progress will be wiped permanently after the waiting period. Read these carefully, then select “Confirm” to move forward. You’ll be asked to enter a verification code that will be sent to the email or phone number linked to your HoYoverse account. Enter the code correctly, then submit your request.
You’ll get an on-screen confirmation that your deletion request has been submitted, plus a follow-up email from HoYoverse to your registered address. There is a 30-day cooling-off period from the day you submit the request, during which you can cancel the deletion at any time if you change your mind.
Common mistakes to avoid during the deletion process
Even with clear instructions, it’s easy to make small mistakes that can have big consequences. I’ve seen dozens of players on HSR community forums rant about accidentally deleting their entire PSN account when they only wanted to wipe their HSR progress, so don’t make that same expensive mistake. Deleting your PSN account will remove all your game saves, trophies, subscriptions, and purchased games across every title on your console, and it’s almost impossible to recover.
Another common mistake is not double-checking your cross-save links before confirming deletion. I had a friend last year who deleted his HSR account on PS5 because he wanted a fresh start, only to realize he’d linked the account to his main PC save that he’d been playing on for 18 months. Once the 30-day cooling period was up, he lost all of his 5-star characters, event progress, and paid purchases across both platforms, with no way to get them back.
You also want to make sure you get the confirmation email from HoYoverse after submitting your request. If you don’t see it in your inbox within 10 minutes, check your spam or junk folder. If it’s not there, your request likely didn’t go through, and you’ll need to submit it again. Don’t assume the process is complete until you have that written confirmation.
So if you’re only looking to take a break from the game, just log out of your account instead of deleting it. You won’t have to worry about losing progress, and you can log back in whenever you want to check out new updates or events.
What to do if you change your mind after submitting a deletion request
It’s totally normal to have second thoughts after submitting a deletion request, especially if you’ve spent hundreds of hours building your account. HoYoverse adds the 30-day cooling-off period specifically for this reason, so you don’t have to panic if you regret your choice a few days later.
The easiest way to cancel your deletion request is to simply log back into your Honkai Star Rail account on any platform (PS5, PC, or mobile) within the 30-day window. As soon as you log in, the deletion request will be automatically canceled, and your account will go back to normal with all your progress intact. You won’t have to fill out any forms or contact support to reverse the process.
If you can’t log into your account for some reason, you can reach out to HoYoverse customer support directly with your account details, including your registered email, PSN ID, and any purchase receipts you have for the account. They can usually reverse the deletion request within 24 to 48 hours, as long as the 30-day window hasn’t closed.
But once the 30 days are up, your account is permanently deleted, and there is no way to recover any of your progress, characters, or purchases. That’s why it’s important to make your final decision within that window, and don’t wait until the last day to cancel if you want to keep your account.
At the end of the day, knowing how to delete honkai star rail account on ps5 is a simple process as long as you take the time to run your pre-deletion checks and follow the steps carefully. Deletion is a permanent choice, so make sure it’s the right call for you before you submit your request – if you’re even a little unsure, unlinking your PSN account or just logging out is a far lower-risk option. If you do go through with it, remember you have 30 days to change your mind, so don’t stress if you have second thoughts right after hitting confirm.
